Privacy Policy & Notice of Privacy Practices

1. Introduction

Faith Global Healthcare LLC ("FGHC," "we," "our," or "us") is dedicated to maintaining the privacy and security of personal information and health information. This page serves as our website Privacy Policy and, for individuals receiving covered services from FGHC, our Notice of Privacy Practices.

This notice explains how we may use and disclose health information, how individuals may access health information, and how to contact us with questions or complaints.

2. Information Collected Through Our Website

When you visit the Faith Global Healthcare LLC website, we may collect the following limited information:

• Voluntary information: Contact information such as your name, email address, or phone number when you choose to contact us or submit a request through an approved contact method.
• Basic server log data: Standard technical information such as browser type, device type, pages visited, and date/time of access through routine web server logs.

We do not use advertising cookies, tracking pixels, or third-party analytics services on this website. Please do not submit medical information, diagnoses, Medicaid information, Social Security numbers, or other sensitive information through regular email or general website contact methods.

3. Protection of Protected Health Information (PHI)

For individuals receiving direct support or healthcare-related services from FGHC, health information is protected under applicable federal and state privacy laws, including HIPAA where applicable.

FGHC creates and maintains records about the care and services we provide in order to deliver services, coordinate care, support billing and payment, document compliance, and meet legal and regulatory obligations.

This public website is not intended to collect Protected Health Information (PHI) or electronic Protected Health Information (ePHI). Sensitive onboarding information, care records, diagnoses, Medicaid information, and similar health-related information should be provided only through FGHC-approved secure systems or approved administrative processes.

4. How Faith Global Healthcare LLC May Use and Disclose Health Information

We may use and disclose health information without written authorization for purposes permitted or required by law, including the following:

• Treatment and service coordination: We may use or share information with direct support professionals, supervisors, healthcare providers, case managers, support coordinators, family members or representatives involved in care when permitted, and other personnel involved in providing or coordinating services.
• Payment: We may use and disclose information to bill for services and receive payment from Medicaid, managed care organizations, insurance programs, government programs, or other responsible payers.
• Healthcare operations: We may use and disclose information for quality assurance, staff training, supervision, compliance review, auditing, licensing, credentialing, business planning, and other operational activities needed to run FGHC.
• Required by law: We may disclose information when federal, state, or local law requires it.
• Public health and safety: We may disclose information for certain public health activities, abuse or neglect reporting, health oversight activities, serious safety threats, emergencies, or other situations permitted by law.
• Government, oversight, and regulatory activities: We may disclose information to authorized government agencies, licensing bodies, Medicaid/DMAS-related entities, DBHDS-related entities, protection and advocacy organizations, or other oversight authorities as permitted or required by law.
• Business associates: We may share information with vendors or service providers who perform work for FGHC and who are required to protect health information through appropriate agreements when legally required.
• Legal proceedings and law enforcement: We may disclose information in response to a court order, subpoena, legal process, law enforcement request, or other lawful process when permitted or required by law.
• Workers' compensation and similar programs: We may disclose information as authorized by laws relating to workers' compensation or similar programs.

FGHC will limit uses and disclosures to the minimum necessary when required by law and will follow applicable privacy and security requirements.

5. Uses and Disclosures Requiring Written Authorization

Uses or disclosures not permitted by law generally require written authorization. For example, FGHC will obtain written authorization when required for marketing purposes, sale of PHI, or other uses and disclosures that require authorization under HIPAA or applicable law.

If you provide written authorization, you may revoke that authorization in writing at any time, except to the extent FGHC has already acted in reliance on the authorization.

6. Your Privacy Rights

Individuals receiving services from FGHC have rights regarding health information maintained by FGHC, subject to applicable legal requirements and limitations. These rights may include:

• Right to inspect and receive a copy: You may ask to inspect or receive a copy of certain health and billing records.
• Right to request amendments: You may ask FGHC to correct or amend health information you believe is incorrect or incomplete.
• Right to an accounting of disclosures: You may request a list of certain disclosures of your health information, subject to legal limits.
• Right to request restrictions: You may ask FGHC to limit certain uses or disclosures of your health information. FGHC is not required to agree to every requested restriction unless required by law.
• Right to request confidential communications: You may ask FGHC to communicate with you in a specific way or at a specific location when reasonable and legally permitted.
• Right to a paper copy of this notice: You may request a paper copy of this notice at any time.
• Right to be notified of certain breaches: You have the right to receive notice if a breach of unsecured protected health information occurs, as required by law.

7. Data Security and Safeguards

FGHC uses administrative, physical, and technical safeguards designed to protect personal information and health information. These safeguards may include access controls, workforce training, secure documentation practices, internal policies, and approved systems for sensitive information.

No website, email system, or electronic system can be guaranteed to be completely secure. For that reason, please do not send medical information or sensitive personal information through regular email or general website contact methods.

8. Changes to This Policy and Notice

FGHC reserves the right to update this Privacy Policy and Notice of Privacy Practices to reflect changes in our operations, legal obligations, or privacy practices. Any revised notice will apply to information we already maintain as well as information we receive in the future. Updates will be posted on this page with an updated effective date.

9. Contact Information & Complaints

If you have questions about this policy, want to exercise privacy rights, or believe your privacy rights may have been violated, please contact FGHC:

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), if you believe your health information privacy rights have been violated. FGHC will not retaliate against you for filing a complaint.

• Online complaint portal: HHS OCR Complaint Portal
• OCR help email: OCRMail@hhs.gov
• OCR toll-free phone: 1-800-368-1019
• TDD: 1-800-537-7697